The Art of Customer Service: Using Apps to Increase Customer Satisfaction

Tools, data and efficiency are important to empower employees and to improve business-customer relationships. Regardless of industry, a successful customer relationship is accomplished by proactively understanding client needs. The value of personal client communications is that it allows companies to further analyze and differentiate themselves to gain competitive advantage.

Sary Stefanki, Director of Zendesk’s Global Customer Success Team, leads a team of over 75 industry experts worldwide, assisting Zendesk’s customers achieve their support product and strategic goals. She will share innovative strategies and techniques to increase profits and productivity.

The Business Edge is a briefing series highlighting cutting-edge strategies and techniques for resiliency and competitive advantage in domestic and global business environments. 

Tickets: $25 (includes continental breakfast)
7:00 AM - 7:30 AM: Registration and Breakfast
7:30 AM - 9:00 AM: Program